Chad: 1, Outlook: 0

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For purposes of their PageRank and my future reference, I record here that www.slipstick.com has good info on Outlook troubleshooting. They showed me where the name resolution cache is documented. I am migrating away from Exchange, and have been trying to get X.400 addresses to stop popping up in the "To" field of new messages.

On a related note, the Outlook address book architecture is a dismal wreck. They have an entire tutorial for "advanced users" to explain the differences and incompatibilities between the following:
I'm so glad I'm not the one who had to write that dreck, with segment titles like "How the Address Book helps you get it right." ACK.

Yes, I'm bashing Microsoft. *sigh*
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Feed back to Chad Whitacre.